Terms and Conditions

You may cancel your order up to 5 days prior to your delivery or pickup date for a full refund. If you cancel 2–4 days prior you will receive a store credit (good for 90 days) or 50% of your total amount paid. Unfortunately, we cannot provide refunds for orders canceled less than 48 hours prior to your delivery or pickup date.
To cancel an order, you can contact us at boxedbites2go@gmail.com

Unless otherwise specified in a separate contract, a 25% non-refundable deposit is required at the time of booking. The remaining balance is due 3 weeks prior to your event. If you cancel within 1–2 weeks of your event, you will receive a refund for 50% of the total amount paid. Unfortunately, we cannot provide refunds for orders that are canceled within one week of your event.

Private workshops refer to workshops held in your home or a venue that you have personally arranged with a group of your choosing. We require a minimum of 6 participants to book a private workshop. Private workshops are non-refundable. If you need to reschedule, we will do our best to accommodate a new date and time. Workshops that are rescheduled within one week of the event will incur a 15% rescheduling fee. As a small business, when we schedule a workshop for a particular date, we are blocking off that date for other potential events and orders. As such, cancellations and rescheduling have a big impact on our calendar.

Public workshops refer to workshops held at a venue and open to the public. Unfortunately, we are unable to offer a refund for tickets.

If your cancellation is approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

PRIVACY POLICY

At Boxed Bites 2 Go, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information in accordance with Google Ads requirements.

Information We Collect 

We may collect personal information such as your name, email address, phone number, and payment details when you interact with our website, place an order, or contact us. We also collect non-personal information like browser type, IP address, and cookies for site analytics and advertising purposes.

How We Use Your Information

We use your personal information to:

- Process and fulfill orders

- Provide customer support

- Improve our services and offerings

- Send promotional communications, if opted-in

- Serve relevant ads via Google Ads and third-party platforms

Cookies and Tracking

Our website uses cookies and similar technologies to personalize your experience, analyze website traffic, and track conversions for Google Ads. You can adjust your cookie settings through your browser at any time.

Data Sharing 

We do not sell or share your personal information with third parties, except to trusted service providers that help us operate our business (e.g., payment processors) or comply with legal obligations.

Your Rights

You have the right to access, update, or delete your personal information at any time. To exercise these rights, please contact us at [contact info].

Data Security

We take reasonable steps to protect your personal information using encryption, secure servers, and access controls.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page, and the date of the latest revision will be indicated at the top.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at boxedbites2go@gmail.com

By using our services, you consent to the terms outlined in this Privacy Policy.