You may cancel your order up to 5 days prior to your delivery or pickup date for a full refund. If you cancel 2–4 days prior you will receive a store credit (good for 90 days) or 50% of your total amount paid. Unfortunately, we cannot provide refunds for orders canceled less than 48 hours prior to your delivery or pickup date.
To cancel an order, you can contact us at firstname.lastname@example.org
Unless otherwise specified in a separate contract, a 25% non-refundable deposit is required at the time of booking. The remaining balance is due 3 weeks prior to your event. If you cancel within 1–2 weeks of your event, you will receive a refund for 50% of the total amount paid. Unfortunately, we cannot provide refunds for orders that are canceled within one week of your event.
Private workshops refer to workshops held in your home or a venue that you have personally arranged with a group of your choosing. We require a minimum of 6 participants to book a private workshop. Private workshops are non-refundable. If you need to reschedule, we will do our best to accommodate a new date and time. Workshops that are rescheduled within one week of the event will incur a 15% rescheduling fee. As a small business, when we schedule a workshop for a particular date, we are blocking off that date for other potential events and orders. As such, cancellations and rescheduling have a big impact on our calendar.
Public workshops refer to workshops held at a venue and open to the public. Unfortunately, we are unable to offer a refund for tickets.
If your cancellation is approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.